Integrations and API documentation

Oracle Siebel CRM

You can use Karel call center functions through web interfaces fully integrated with Oracle Siebel CRM. Thanks to its integration capability, you can manage operations such as call initiation/answering, displaying customer information, showing past calls and voice recordings on the customer card from Oracle Siebel CRM screens.

Oracle RightNow CRM (Bulut)

With Oracle RightNow Toolbar integration, which provides employees with better and faster decision-making power, you can effectively use Karel call center functions through web interfaces. You can design an optimal experience by deciding how call center operators should handle situations.

Microsoft Dynamics

By using the APIs in the Karel data access package, automatic retrieval of the customer card, access to past customer records, click-to-call functions can be easily provided on Dynamics screens. In this way, call center employees can serve customers more effectively.

SAP

With the API designs in the Karel data access package, SAP customer information can be automatically brought to operators, historical customer records can be accessed and click-to-call functions can be provided.

Salesforce

Companies using Salesforce software, which enables customization of workflows, can easily manage their operations by making them more efficient thanks to Karel Call Center Integration. Automatic retrieval of customer card, one-click call initiation from customer information are the most used functions.

Logo CRM

You can gain cost advantage in your business by using the cloud-based CRM solution developed by Logo together with Karel Cloud Call Center. Thanks to the integration, you can easily access current and past information of customers on the customer representative screen during incoming calls.

Next4biz

By integrating Karel Call Center and Karel phone application with Next4Biz customer service software, you can access customer records and manage the call management process without leaving the screen.

Windesk

Thanks to integrations with Signum, you can use call center functions from Windesk Platform web interfaces. You can perform operations such as answering incoming calls, initiating calls, automatic display of customer information on calls, displaying past calls and voice recordings on the customer card via Windesk screens.

ZOHO CRM

By using Zoho software together with Karel Call Center Integration, you can have advanced call center operation capability. Call center functions and Zoho's advanced CRM features can be used in combination with the ability to handle requests from different channels.

You can integrate our Karel Call Center solutions with applications specific to the service sectors in tourism, health, energy and public areas and create special solution sets for your institutions.

PROTEL / Fidelio Hotel and Tourism Reservation Systems Integration
Thanks to the integration of Fidelio Hotel/Tourism Reservation solutions offered to the service of organizations together with our partner Protel, you can easily receive reservation requests on common screens and ensure that the records are created automatically in the hotel management system.

Integrations with Municipality White Desk/Blue Desk Applications

Karel Call Center solutions can be integrated into the software of comprehensive citizen relations institutions required by municipalities and affiliated institutions such as water and sewerage. In cloud or on premise, in other words, in customized installation solution needs, operators can meet citizen demands from different channels on a single screen. With the experience from the installations we serve in many points of Turkey, we can make special developments for new needs in new projects.

Hospital Appointment System Integrations

You can easily integrate our Karel solutions with hospital appointment and Hospital Information Management Systems (HIMS) to measure and improve service quality.

Legal/Debt Tracking Solutions Integrations

Debt monitoring institutions can increase their efficiency by using our tools. By synthesizing audio recordings, custom solutions can be developed to maximize agreement rates.

Special Services for Distribution Institutions

Customized solutions can be provided with integrations that act as a bridge between the customer representation and field teams of organizations serving a wide geography such as Electricity Distribution.

Customer Satisfaction and Quality Management Scenarios

You can use Karel Call Center functions that provide automatic outgoing and incoming call scenarios for customer satisfaction and quality management. Our services, which meet ISO 10001 / ISO 10002 Quality Management and Customer Satisfaction standards, can be easily integrated with CRM applications of organizations. Satisfaction measurement and reporting through surveys can be used through both CRM and Call Center interfaces by providing the necessary infrastructure to institutions.