Cloud Call Center

You can offer internet-based communication and call center services without the need for investment costs in any environment where you have the necessary infrastructure in place. By taking advantage of monthly subscription and international features, you can start using it immediately without any surprise costs.

You can access the Cloud Call Center, where you can perform customer service and communication operations from anywhere with an internet connection, via all smart devices. Thus, you can provide uninterrupted service with the same quality to your employees at all locations or remotely.

By porting your corporate numbers to Karel Communications, you can reduce your call costs and benefit from advantageous prices.

The high security service offered with the Karel Cloud Call Center solution saves you the costs of IT security personnel and expenses.

Easily perform the installation steps without the need to prepare long-term and costly projects for your call center operations. In a few minutes, you can determine your call center capacity, change it when necessary and make your systems operational through a user-friendly interface. With the subscription system, you pay for what you use and do not need to plan your long-term budget.

You do not need to think about the maintenance and management costs of the Cloud Call Center system. With Karel assurance, you can always use all your systems and applications in an up-to-date manner at no additional cost.

When managing call center and customer service operations in a location-independent manner, you can get efficiency from your employees from anywhere. You can also easily integrate with sectoral and all CRM applications. 

While benefiting from advanced voice processing and IVR applications, you can develop flexible call distribution scenarios with the ability to work from different devices, audio recording of all calls, outbound calling features. 

With Wallboard, you can effectively manage your workflow by receiving comprehensive, real-time and flexible reports while monitoring the performance of your employees and systems. Offering a flexible, scalable and expandable system, Karel Call Center capacity can be easily adjusted according to your needs.

Thanks to cloud-based technology, employees working in different offices and locations or businesses working remotely can continue their communication and information activities wherever there is internet.

For automated ordering and take-away services, it offers the opportunity to complete the transaction without talking to the operator.

With integrations suitable for different structures such as ministries, financial institutions, hospitals and municipalities, it enables easy inquiries from the phone.

It allows you to manage your calls in branches or workspaces in different locations on a single panel.

Automated programmed outbound calls (such as customer satisfaction calls, appointment confirmation, tele-surveys) help to make automated calls for dynamic survey applications or other activities.

Supports projects to convert written text to audio (Text to Speech) or audio recordings to text (Speech to Text). You can run scenarios to generate alarms on bad or specified words in double-sided conversions. You can perform automatic quality analysis, tag calls, and benefit from integrations. For example, you can convert the debt information in the ERP into a voice and have the customer read it, or you can enable the customer to receive the service by saying the service they want.

It offers automatic voice detection, ASR (Automatic Speech Recognition) and voice signature solutions.